Privacy Policy

1. Overview

At Enovae Well, we are committed to safeguarding your privacy. We offer concierge services in the health, wellness, and beauty industries, both within the United States and internationally. This Privacy Policy outlines how we collect, use, share, and protect your personal information.
By using our services, you agree to the terms described in this policy.

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2. What Information We Collect
We collect limited personal information necessary to provide and improve our services.

a. Personal Information
Full name
Contact details (email, phone, address)
Service preferences
Appointment history
Payment or billing details (processed via secure third-party platforms)

b. Health-Related Information
We do not collect or store your medical history or health records unless you explicitly authorize us to do so.
In cases where coordination with healthcare providers is requested by you, you will be responsible for providing your health information directly to the relevant provider. We will only assist in facilitating communication with your express, written consent.

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3. How We Use Your Information

We use your information to:
Schedule and manage appointments
Coordinate with service providers at your request
Communicate updates, reminders, or offers
Process payments and send invoices or receipts
Personalize services based on your preferences
Respond to inquiries or client support needs
Improve the quality and scope of our services

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4. How We Share Your Information

We do not sell or rent your personal data. We may share your information only in the following circumstances:
With Your Authorization: For example, to coordinate services with a healthcare provider or wellness professional.
Service Providers: With trusted third parties who assist in operations (e.g., payment processors, booking systems), subject to confidentiality agreements.
Legal Requirements: If required by law, court order, or to respond to lawful requests from public authorities.

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5. Health Information and HIPAA

While we operate in the health and wellness industry, Enovae Well is not a Covered Entity or Business Associate under the Health Insurance Portability and Accountability Act (HIPAA).
We avoid handling Protected Health Information (PHI) directly. If a client authorizes us to assist in coordinating care with a licensed healthcare provider, we will do so only with explicit, written consent and will handle any shared information confidentially and securely.

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6. International Clients
We offer services internationally; however, we are a U.S.-based business and operate under U.S. laws. If you are accessing our services from outside the U.S., you acknowledge that your data will be transferred to and processed in the United States.
We currently do not market to or process personal data from individuals in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK). Therefore, GDPR/UK GDPR does not apply at this time.

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7. Your Choices and Rights
You may: Access or request a copy of your personal data
Request corrections or updates
Request deletion of your data (where legally allowed)
Withdraw previously given consent at any time
Opt out of receiving marketing emails

To exercise any of these rights, contact us at: Info@enovaewell.com

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8. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once data is no longer needed, we securely delete or anonymize it.

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9. Data Security
We implement commercially reasonable administrative and technical safeguards to protect your personal information. While we strive to protect your data, no system can guarantee absolute security.

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10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or legal guardian consent. We do not knowingly collect personal information from minors.

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11. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes and post the updated policy with a revised effective date.

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12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.